Ensure you meet the necessary requirements before starting to use Synchronizer for SuperOffice.
Subscription
A subscription is required to use Synchronizer for SuperOffice. For a subscription, please reach out to your SuperOffice contact or partner. To sign up, follow this link: Synchronizer registration
For SuperOffice Onsite, it is not possible to do the sign up yourself. See this page for more info and requirements when using SuperOffice Onsite
SuperOffice CRM
- SuperOffice CRM subscription (online or onsite). Check here for specific requirements for SuperOffice Onsite.
- SuperOffice CRM user with the General Administrator role.
Microsoft Calendar Systems
- Microsoft Exchange 2016
- Microsoft Exchange 2019
- Microsoft 365
When you want to use Microsoft 365 and Synchronizer for SuperOffice, please ensure that you have the correct Microsoft 365 Plan. Not all plans include the Exchange component, which we need for synchronization.
The following Microsoft 365 plans are supported:
- Microsoft 365 Business Basic
- Microsoft 365 Business Standard
- Microsoft 365 Business Premium
The Microsoft 365 Apps do not have the required hosted Exchange component, meaning these types of plans can not be used with the Synchronizer.
For more information on the difference between pricing plans click here or here
Please note: IMAP & POP3 accounts are not supported. The IMAP/POP3 protocols do not have support for calendaring and only covers email synchronization.
2-factor authentication for Exchange & Hosted Exchange
2-factor authentication is not supported.
Multi-Factor Authentication for Microsoft 365
No changes or actions are needed in the Synchronizer when using multifactor authentication in Microsoft 365. This only affects the OAuth authentication process on the Microsoft side, not the application side.
Autodiscover
The Exchange Autodiscover must function for correct configuration. Please make sure before signing up for an account!
When Autodiscover cannot be used due to technical or security reasons we have an advanced option where you can manually add the EWS (Exchange Web Service) and the OAB (Offline Address Book) URLs. More Info
Permissions
During the creation of the Synchronizer profile, consent needs to be given to register the Synchronizer for SuperOffice app in the Microsoft 365 tenant.
The following permissions are requested:

Delegated permissions are permissions that allow the application to act on behalf of a user. The application will never be able to access anything the signed-in user themselves couldn’t access.
These 5 permissions are for the Microsoft 365 connector (which uses Microsoft Graph) and are used in 2 ways:
- During profile creation and (re)linking users, the User.ReadBasic.All permission is used to link users from Microsoft 365 in the Synchronizer profile
- The other permissions are utilized based on the user after logging in to enable synchronization.
Google Calendar System
The Google Administrator needs to add the Synchronizer as a trusted third-party app to the API controls and the Synchronization administrator(s) needs to have the role Help Desk Admin or higher (only for Google Workspace).
The Portal
Once a customer has an account the administrator can log in to Synchronizer and create a profile. Within the profile, all settings can be administered, and users can be added here.
Users can log in to their own Synchronizer portal. For this SuperOffice credentials are needed. An administrator can also log in with a username and a password.
Please note: AD authentication is not supported
Connection – Firewall
The Synchronizer uses the following IP address to connect to your Exchange, Microsoft 365 or Google Server: 20.224.254.27